Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience. You may want to ask your IT department if these phones are even able to access the Internet as your issue could be caused by something as simple as that. At the time, one of the few complaints we had about the Polycom 331 was that the phone did not support wideband. One of the first phones we reviewed as part of our OnSIP team reviews series was the Polycom Soundpoint IP 331, the direct successor to Polycom’s 330 model. Oct 7, 2011Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server? Note: The SoundPoint IP 335 was discontinued as of September 30, 2015. At first, after we saved the configuration settings, it would get stuck on reboot mode: We called Phonebooth and the tech did their best to help. So far, we've come to a point where we're stuck. What he tasked me with was figuring out the configuration problems. My boss began the process - filling out the User information for the person we're assigning the phone too. If they provided you with the SIP credentials for the individual phones you can simply follow this FAQ post here: At my work, we're using Polycom Soundpoint IP 335 phones. If yes then they should support you and if they cannot either your Polycom reseller or they should raise a ticket with Polycom support for you. Who is Phonebooth ? Are they the provider of your service ? There may be a specific configuration on that server but not knowing your MAC address I would not know. The below link effectively brings you to which seems to have some XML formatting issues. Any help, whether a solution is found, is appreciated. These are the settings the configuration is on: I told my boss this, but he said he tried two different phones, and the same problems occured. It got to the point where the tech said it had to be a phone problem, because he did all he could. The tech asked me to press the menu button - however, I was unable to bring anything up when I did. The system then reboot, but would not get beyond waiting for network initialize. What ended up happening was, the technician advised me to take the part out of the Server Address. So far, we've come to a point where we're stuck.Īt first, after we saved the configuration settings, it would get stuck on reboot mode: We called Phonebooth and the tech did their best to help. At my work, we're using Polycom Soundpoint IP 335 phones.
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